Laina Turner-Molaski

The other day I stopped in a McDonald’s and had one of the most unbelievable customer service experiences I have ever had. By unbelievable I mean BAD. I ordered my usual unsweet ice tea, they handed me a cup, I paid for it, all the usual steps. I then went over to the drink dispensary, or whatever it is called, to pour my drink. Typically there is a container of sweet tea and a container of unsweet. This day there were two containers of sweet so I thought maybe I was just being dense and there was missing it. I stopped a lady walking past and asked if there was any unsweet tea. She looked at me and, I kid you not, said “no” and walked on.

As I just stood there in shock just not believing that someone would be so blatantly rude another employee, who overheard the exchange, came over to me and got me what I needed. Then proceeded to ream the other employee and yell at the manager about the other employee and generally caused a ruckus.

Then I was happy, after all I had my ice tea, but am still appalled at the behavior of the employee at the McDonald’s. We are currently in a time where many folks don’t have jobs. So if you don’t want yours to the point that you are going to be rude, then let someone else have it.
Laina

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